MonieWorld Support

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• I didn’t follow the format shared on workplace regarding opening a business account with Moniepoint, what do I do?

  Kindly fill out the form below in order for this to be corrected. https://docs.google.com/forms/d/e/1FAIpQLSc7LV7dROUrCb1tbA51-FyD7jwnZkDyIP2Gtyl8ZJ6feljQPQ/viewform Do not hesitate to contact us ...

  • Updated March 26, 2023 22:35
  • 1 follower
  • 0 comments
  • 0 votes

• I used a business name instead of my staff code while onboarding and I can't go back?

  Kindly fill out the form below in order for this to be corrected. https://docs.google.com/forms/d/e/1FAIpQLSc7LV7dROUrCb1tbA51-FyD7jwnZkDyIP2Gtyl8ZJ6feljQPQ/viewform Do not hesitate to contact us i...

  • Updated March 26, 2023 22:44
  • 3 followers
  • 0 comments
  • 0 votes

• My account is locked, how do I proceed?

  This means that you have entered the wrong password multiple times. In order to access your account, you will need to carry out a password reset by clicking on the 'forgot password' account icon an...

  • Updated March 26, 2023 22:25
  • 5 followers
  • 0 comments
  • -4 votes

• I am getting an error message “ the name you entered does not match your BVN”, what do i do?

  Ensure you type in the name as provided on the attestation text as that is the exact way your name appears on your BVN.  Do not hesitate to contact us if you have any further questions or require ...

  • Updated March 26, 2023 22:18
  • 1 follower
  • 0 comments
  • 1 vote

• I am getting an error message BVN linked to another account?

  What this means is there is an active profile with that BVN. You can retrieve the details of the account by clicking on forgot username/password. Do not hesitate to contact us if you have any furt...

  • Updated March 26, 2023 21:26
  • 2 followers
  • 0 comments
  • 0 votes

• I am getting an error message: phone number already exists?

  When you get this error, it means you already have an account linked to the phone number. You can either retrieve the details of the account by clicking on forgot username and password or, create a...

  • Updated March 26, 2023 21:12
  • 1 follower
  • 0 comments
  • 2 votes

• My ID verification is currently not approved?

  You can go ahead to create a low level account which can be upgraded later.  Do not hesitate to contact us if you have any further questions or require additional information.

  • Updated March 26, 2023 21:07
  • 3 followers
  • 0 comments
  • 0 votes

• I need to change the phone number registered to my account, what do I do?

  To change the phone number registered to your account, kindly provide a court-sworn affidavit with your passport photograph attached, your old and new phone numbers, the reason for the change, and ...

  • Updated March 13, 2023 07:06
  • 5 followers
  • 0 comments
  • 2 votes

• What do I do if I forgot my log in details?

  To recover your username or password, kindly click on the 'Forgot Username or Password' icon, select the action you want to carry out and follow the prompt.   For further inquiries, please do not ...

  • Updated March 13, 2023 06:59
  • 5 followers
  • 0 comments
  • 0 votes

• I initiated a Successful Transfer Transaction and the Beneficiary is yet to be credited.

   Kindly provide the customer with the 30 digit session id on the receipt for the Beneficiary (Account owner) to call his/her bank’s support line, make a complaint and call out the session id for th...

  • Updated March 11, 2023 18:09
  • 1 follower
  • 0 comments
  • 1 vote