MonieWorld Support

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• I mistakenly clicked on registered business instead of unregistered business, what do i do?

  Please follow the steps below: 1. Go back to select unregistered business2. After selecting unregistered business, close the app and reopen it.3. You can then proceed with the set up once the app i...

  • Updated March 26, 2023 22:43
  • 1 follower
  • 0 comments
  • 0 votes

• I used the wrong staff code in opening my business account?

  Kindly fill out the form below in order for this to be corrected. https://docs.google.com/forms/d/e/1FAIpQLSc7LV7dROUrCb1tbA51-FyD7jwnZkDyIP2Gtyl8ZJ6feljQPQ/viewform Do not hesitate to contact us ...

  • Updated March 26, 2023 22:38
  • 2 followers
  • 0 comments
  • 0 votes

• I didn’t follow the format shared on workplace regarding opening a business account with Moniepoint, what do I do?

  Kindly fill out the form below in order for this to be corrected. https://docs.google.com/forms/d/e/1FAIpQLSc7LV7dROUrCb1tbA51-FyD7jwnZkDyIP2Gtyl8ZJ6feljQPQ/viewform Do not hesitate to contact us ...

  • Updated March 26, 2023 22:35
  • 1 follower
  • 0 comments
  • 0 votes

• I used a business name instead of my staff code while onboarding and I can't go back?

  Kindly fill out the form below in order for this to be corrected. https://docs.google.com/forms/d/e/1FAIpQLSc7LV7dROUrCb1tbA51-FyD7jwnZkDyIP2Gtyl8ZJ6feljQPQ/viewform Do not hesitate to contact us i...

  • Updated March 26, 2023 22:44
  • 3 followers
  • 0 comments
  • 0 votes

• My account is locked, how do I proceed?

  This means that you have entered the wrong password multiple times. In order to access your account, you will need to carry out a password reset by clicking on the 'forgot password' account icon an...

  • Updated March 26, 2023 22:25
  • 5 followers
  • 0 comments
  • -4 votes

• I am getting an error message “ the name you entered does not match your BVN”, what do i do?

  Ensure you type in the name as provided on the attestation text as that is the exact way your name appears on your BVN.  Do not hesitate to contact us if you have any further questions or require ...

  • Updated March 26, 2023 22:18
  • 1 follower
  • 0 comments
  • 1 vote

• I am getting an error message BVN linked to another account?

  What this means is there is an active profile with that BVN. You can retrieve the details of the account by clicking on forgot username/password. Do not hesitate to contact us if you have any furt...

  • Updated March 26, 2023 21:26
  • 2 followers
  • 0 comments
  • 0 votes

• I am getting an error message: phone number already exists?

  When you get this error, it means you already have an account linked to the phone number. You can either retrieve the details of the account by clicking on forgot username and password or, create a...

  • Updated March 26, 2023 21:12
  • 1 follower
  • 0 comments
  • 2 votes

• My ID verification is currently not approved?

  You can go ahead to create a low level account which can be upgraded later.  Do not hesitate to contact us if you have any further questions or require additional information.

  • Updated March 26, 2023 21:07
  • 3 followers
  • 0 comments
  • 0 votes

• I need to change the phone number registered to my account, what do I do?

  To change the phone number registered to your account, kindly provide a court-sworn affidavit with your passport photograph attached, your old and new phone numbers, the reason for the change, and ...

  • Updated March 13, 2023 07:06
  • 5 followers
  • 0 comments
  • 2 votes